Making & Keeping Appointments
Time is valuable, yours and ours. Salon etiquette is simple: respect the clock. We require a 48‑hour cancellation notice so another client can take your spot. Miss it, and a 50% cancellation fee applies. Group Party deposits are non‑refundable if canceled within 60 hours or missed without notice. If cancellations become a habit, we’ll require a non‑refundable deposit to secure future bookings. We get it, emergencies happen. If something serious comes up, talk to us directly. We’re strict, not heartless.

Check‑In  
Arrive 15 minutes early so you can settle in and enjoy your full service time. Late arrivals may have shortened services or may need to be rescheduled. The clock doesn’t bend.

Late Arrival Policy 
If you’re late, we’ll do what we can, but your service may be shortened and charged in full. We keep the schedule tight for everyone.

Walk‑Ins
Walk‑ins are welcome, but not guaranteed. If we’re booked, you’ll wait or need to schedule an appointment. Simple.

Guaranteed Service & Gratuity  
We want you 100% satisfied. If something isn’t right, tell us before you leave or contact us within three days. After three days, fixes are reviewed case‑by‑case — not guaranteed.

Zero Tolerance 
Aggression, abuse, threats, foul language, or physical contact? Immediate removal. We protect our staff. Police will be called if needed. No exceptions.

Handling
Do not touch staff, tools, or products without permission. Doing so voids your service guarantee. Damages may be charged.

Refunds
No refunds on services or gift certificates. If there’s an issue with your recent service, reach out we’ll discuss solutions.

Alcohol
No alcohol allowed. We don’t have a liquor license, and we don’t bend rules.

Respect
Pink Tiger is a calm, clean, luxury environment. Keep conversations low and phones silent. Disturbing other clients? You’ll be asked to leave. Peace is part of the service.

 Health Issues
Your safety matters. Tell us about any injuries, illnesses, or conditions before your service. Diabetic clients must inform their technician for proper care.

Personal Items
We’re not responsible for damaged or forgotten personal items. Handle polishes and belongings carefully.

Payments
Payment is due at the time of service. We accept Mastercard, Visa, AmEx, Debit, Cash, and Gift Vouchers. No personal checks.
 

Cell Phones
Phones on silent or vibrate. Need to take a call? Step outside. Watching videos? Use headphones. Important calls may cut into your service time, let us know beforehand.

Safety
We do not serve clients with contagious nail conditions, open wounds, or illnesses that may affect others. Diabetic clients must notify their technician.

Children & Groups
The salon is not a play area. Chemicals and tools make it unsafe for small children. We understand life happens but damages or injuries are fully the parent’s responsibility.

Pets
No pets allowed except registered service dogs. Allergies and sanitation rules matter. If you’re bringing a service dog, let us know ahead of time.

Gift Cards & Vouchers
You’re responsible for your gift card. Not redeemable for cash. Expired, lost, or stolen cards cannot be replaced. We may cancel cards suspected of fraud or misuse. Online gift cards cannot be used same day.

Online Purchases & Privacy
We collect only what’s needed to process orders and improve your experience. We never sell your information. Your data is protected with 256‑bit SSL encryption. Credit card numbers are never stored , only the last four digits for identification.

Right to Refuse Service
We reserve the right to refuse service to anyone, anytime.

Complaints & Feedback
Have feedback? Contact the manager directly email, call, or in person. Posting negative reviews without speaking to us first may be addressed formally. We take client concerns seriously, but we’re also aware of industry scams — hence the policy.