Our
Policies

Making and keeping your appointments

Etiquette for the salon is no different from etiquette anywhere else. Please remember that time has become a precious commodity. We respectfully ask for a 48-hour cancellation notice for services so that someone else can be scheduled in your place. You maybe be charged a cancellation fee of 50% of the cost of your service.

Deposits received on Group Party reservations can not be refunded if bookings are not canceled 60-hours in advance or are missed without prior notification.

Repeated cancel appointments without proper notice; we reserve the right to ask for a non-refundable deposit to secure your next booking. We understand emergencies do happen, and it's not always possible to give us adequate notice when you can't make the booking. Unforeseen circumstances may be exceptions to this policy. Please speak with us directly to discuss.

If you have any questions regarding this policy, please let our staff know, and we will be glad to clarify any questions you have.
 

Check-In

Please arrive fifteen minutes before your appointment to ensure you have time to relax and enjoy the entire time allowed for your scheduled treatment. Services may be shortened to accommodate late arrivals. However, in some cases, it may be necessary to reschedule services.
 

Late Arrival Policy

To remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The service price will be charged in full. But as always, we'll' make every effort to do so. 

 

Walk-ins Welcome

While we encourage scheduling an appointment, we do welcome walk-in clients. However, it is based on availability. There may be a waiting period if we are busy, or you might have to schedule an actual appointment.
 

Guaranteed Service/Gratuity

We always want you to be 100% satisfied with your services. If you are not satisfied, we ask that you let us know before you leave the facility or don't hesitate to contact us within three days after your service to schedule you to have your services corrected free of charge.  

Any issues reported longer than three days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis. 

Zero Tolerance

We operate a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. This means that no staff abuse is acceptable, whether verbal or physical, and any client behaving in this manner will be removed from the salon immediately. In some cases, the police will be called.

Handling
Any handling of staff, tools, or products whilst work is being carried out, without consent of the staff, will be conceded work void and all guarantees void. Any damages caused may be liable.
 

Refunds

We do not provide refunds for any service(s) and/or Gift Certificates purchased. If you are experiencing an issue with your recently performed service, please reach out to us to discuss further details.
 

Alcohol

No alcohol is allowed at our salon under any circumstances, and we do not have a liquor license.

 

Respect

Pink Tiger Nail Beauty Salon provides ultimate service & reflection to all clients. Please be courteous & keep your group conversations to a whisper & your cell phone rings to silent. 

We all have busy schedules outside of the salon; please help us ensure a calm & peaceful environment inside the salon. We may remove any persons disturbing the peace of our valued clients.
 

Health Issues

Our client's well-being is of utmost importance to us. We request that you inform us of any current injury or illness before any procedures or treatment(s). To ensure proper care and treatment(s) are given and to ensure that scheduled treatments do not, in any way, interfere with or exacerbate any medical challenges or issues you may have.

 

Personal Items

We are not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind. 
 

Payments

Payments are due at the time of service. We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash, and Gift Voucher. We do not carry personal checks.

Cell Phones

We request that you turn your phone is set to vibrate or silent. We ask kindly that if you need to make a phone call, please step outside. Please let us know before your service if you need to take an important phone call. Keep in mind that this may cut into your service time. Would you mind using headphones if you're' watching videos? We want a stress-reducing experience for all.

 

Safety

 We do not serve those we feel may have a contagious nail condition, open wounds, or any illness that may potentially cause harm to others. Our diabetic clients should inform their technicians to receive the specialised services needed to keep the diabetic safe.

Children and Group Policy

Due to hazardous chemicals, products, and implements within the salon environment, We request that you refrain from bringing small children to your appointment! We are kids friendly and we do understand that circumstances change for our clients and are unavoidable. Please understand the salon is not a play area, and damages or injuries caused will be totally liable to the parents/guidance  

Pets

Pets of any kind, other than service animals, are not allowed in the salon. The State Board of Cosmetology has specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. To protect our clients that are more susceptible to allergens, no animals of any kind are to be permitted in the salon. Registered Service Dog is an exception. Please let us know and schedule an appointment if you come with a service dog. We invite you to talk with us about any questions or concerns.

Gift Card/Voucher Terms of Use

You are responsible for the use and safety of your Gift Card. A gift Card/Voucher can not redeem for cash, and we are not liable to redeem any Gift Card that is presented for redemption after the expiration date. Lost or stolen cards will not be replaced or refunded. We reserve the right to cancel the gift card/voucher if it reasonably believes it was not legally purchased or has been redeemed, stolen, or is not the intended beneficiary of the purchaser. Gift cards purchased online cannot be used on the day. 

 

Online Purchases Privacy Policy

Our Privacy Policy describes the information we gather about you and the purpose for which it is used. We never sell your information to any third party.

What we collect

• Identifiable information is essential for the transaction or our internal records.

• Information associated with your connection to our site includes your IP address, operating system, Web browser, and page visits.

• The email addresses of those who communicate with us via email aggregate information on what pages customers access or visit and any information customers volunteer.

• Financial information, such as a credit card number, is used for order processing only.
   

What we do with your information

The information we gather is for our in-house to help create a better and more effective shopping experience for our customers. Understanding typical navigational patterns help us improve website flow and efficiency.

When you make a purchase, we will send you emails to confirm your order. We may also need to contact you via phone, postal mail, or email if we have other questions regarding your order.

Privacy and Security.
 

We use the latest encryption technologies to keep your personal information safe. Your private ordering information – including your credit card number – is encrypted using several keys for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system (256 bit SSL encryption). The numbers are unreadable to anyone trying to access the site remotely. Our systems do not store the credit card information necessary to authorise an account, and it is only in use long enough to complete the associated transaction. The last four(4) digits of the credit card number are stored with transaction information for identification purposes. We have implemented the requisite physical, electronic, and managerial processes to prevent unauthorised access and maintain data security.

Right To Refuse Service

We reserve the right to refuse service to anyone at any time.
 

Complaints/Feedback

If you have any complaints or feedback, please get in touch with the manager at the salon via email, voice call, or in person. Any negative feedback published online without any prior notice may be liable. We will do our utmost to rectify any issues that may occasionally occur. We treat all our clients with the most importance. Unfortunately, we are aware of the nail scam that affects our industry being targeted. Hence the policy.